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FAQs

Below are all of our frequently asked questions.  This list should give you a comprehensive list helping you around the website, be below list is in sections so hopefully you'll be able to find answers to your questions.

If you have looked through the below list and still cannot find the help you are looking for please don't hesitate to contact us.

 
 

Contact

To contact us please go to our contact page here.

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Favourites

Favourites are members that you like the look of their profile, if you have made them a 'Favourite' then their information is kept here so that it's always to hand should you want to make contact or view their information again.

This saves you having to find them again through a search.

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First you’ll need to browse through the other members using the ‘member search’ , once you have found someone that you like the sound of you will see that underneath their profile pictures one of the options is to ‘Add to favourites’.

A confirmation message will pop up, just click on ‘Add to favourites’  and press close once it’s been done.  This persons profile will now show in the favourites section of your account.

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From within the ‘My Favourites’ section of your account just click on ‘Remove from favourites’  beneath the information for that particular member, confirm by clicking  ‘Remove from favourites’  again and then press ‘Close’, this member will now no longer  show in your favourites list.

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Membership & Billing

Simply click on the ‘Join for FREE!’ or ‘FREE SIGN UP’ links in the top right hand corner of any of our  web pages, and complete your details as directed. (Please note in order for your profile to be visible to other members and appear in a Member’s search you need to enter a minimum of 40 words in the ‘About You’ section of your profile.)

You will receive a ‘Welcome To Natural Friends’ email when you register successfully. That contains all you will need to know to help you get started, including your Membership Number.

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Everyone who registers at our website becomes a "Member", but there are two types of membership, members who decide to pay a fee for our full service become "Full Members" and those who don’t become "Free Members" who avail of our Free Service.

As a Free member you won't be able to send messages or winks to other members however you'll be able to see who has sent you a message or wink and if you upgrade to a Full (Paid) member, you will be able to read it and reply.

As a Full member you can send and receive messages or winks as well as block messages. You can also upload upto 8 photos in your profile and share and comment on photos in our Gallery and Message Board. 

All members can use the Members Search, tailor that search and favourite those they like the look of.

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Your membership number will be in your  "Welcome Email". It also appears in top right hand corner of our website pages when you are logged in.

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Don’t worry, simply click on the ‘Forgotten password?’ button, which is in the ‘Member Log In’ section below where you enter your password. You will then be sent an email to your personal email address titled “Reset your Natural Friends password.”

Please click on the link to reset your password and you can then Login with the new password.

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Don’t worry you can login using either your membership number or your email address. Once logged in you your username and membership number will be shown in the top right corner of any of our web pages.

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Login as usual, then go to ‘My Account’. Click the 'My Profile & Photos' button and in ‘Your Contact Details’ section is your email address, which you can edit. Please make sure you click on the ‘Save Profile’ key to save any changes you make.

It is important to keep your email address up to date, so that you continue to receive email alerts when other members contact you on the site. If you discover you are receiving messages on the site but are not getting email alerts, please check your email address is entered correctly.

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Login as usual, and below ‘My Account’ in the top right of the screen it will tell you when your membership expires.

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Full (Paid) Membership lasts 60, 120 or 180 days (or as mentioned in any special offer) before renewal is needed. At 14 and 7 days before expiry (and on expiry) you will automatically be sent an email reminder that your membership is due for renewal.

If you have not renewed, your profile will remain on the site as Free Member. You then have the option to upgrade again. Check  "Costs" for Earlybird  Bonus!

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You can pay your Full membership subscription by Visa (Credit/Debit/Delta/Electron) and Mastercard (all except Maestro). Just visit our upgrade or renew page which will take you through the process.

Alternatively, you may send a cheque or postal order to our postal address (as listed below). Please note that for security reasons, we are unable to accept payment by means of bank transfer, or cash.

U.K. and International

Natural Friends  Ltd,
1 Thorn Villas
Combeinteignhead
Newton Abbot
Devon
TQ12 4RD

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Unlike many dating sites, if you subscribe to Natural Friends you will NOT automatically be re-billed at the end of your payment period.

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The rules applying to cancellation are in our Terms of use. However, if you find that you have met someone special and do not wish to continue meeting others, please email us at info@naturalfriends.co.uk telling us your good news. Include your full name, your membership number and your Security Answer so that we can cancel your record.

If you are not quite sure whether to cancel or not, we would suggest you edit the ‘About You’ section of your profile to explain in no less than 40 words, your current situation. That way, if it doesn't work out, you can re-write your profile and start again.

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You are able to view all members before deciding to register and you are also able to try the site for free before deciding to pay. This allows you to make a considered choice in advance of upgrading to a full membership.

Refunds are only provided if contacted within seven days of a payment being made and subscriber services not being used. For the avoidance of doubt, subscriber services include both reading and sending messages.

Refunds will incur a £3 administration fee.

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Newsletter

We produce, on a bi-monthly basis, a free newsletter called Natural Interest. It contains items we think will be of general interest to members; feedback from members about particular issues or concerns; details of any events that people are organising, competitions and so on.

As a member you will automatically be added to our newsletter mailing list unless you unticked the ‘I’d like to receive the Natural Friends newsletter’ checkbox in the ‘Terms and Conditions’ section when you first joined up. If you did untick the checkbox and now want to receive our newsletter please go to our Home page and complete the ‘Newsletter signup’ section in the bottom right hand corner.

You do not have to be a member of Natural Friends to receive our newsletter, on our Home page in the bottom right hand corner is a ‘Newsletter signup’ section where you can sign up for our free newsletter.

If you do not wish to receive further copies of the newsletter, there are Unsubscribe details at the foot of the newsletter.

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Privacy and Data Security

Natural Friends Ltd is registered with the Information Commissioner’s Office under registration reference ZA005949.

We do not pass your email address, or any other details about you, to anyone else (we hate spam, and don't want to contribute to it!).

Your personal details are kept confidential on our secure database, and your profile will not appear online after you cancel it (please read our Privacy Policy for in-depth details). Only our admin team have access to your full profile details, and we only look at those details when administrating your profile, or responding to your queries.

Rest assured, no one at Natural Friends has access to your bank or card details as we do not store such information.

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Yes. Your payment details are taken through a secure server. We don't authorise your payment details, this is done via a secure connection by way of our payment provider to Nat West Bank using the latest encryption technology available.

No-one at Natural Friends has access to your bank or card details as we do not store such information.

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Profile Section

This is where all your main information is stored, some of which is shown on your profile (it’s clearly shows which items aren’t publically visible).  It’s great to fill out as much of this information as you as will give others a bit more information about you.

You can also use this section to change your password, name etc.

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This is where you write a profile about yourself.  This may be the first time that you have written a profile about yourself. Using our long experience, we have put together the following list of points that will improve your chances of attracting responses.  It should reflect the sort of person you really are and reach out to others who will be attracted by your special qualities. The list is for guidance only.

  • Try to restrict your profile to between 100 and 200 words. With so many profiles to read, people who are browsing may tend to skip longer ones. Apart from the size of the profile field, there is no restriction on the number of words you can use.
  • Give a few personal features - hair and eye colour, for example. We will automatically add your chosen name, your height and the general area where you live.
  • You should mention your personal interests and hobbies. Perhaps you are a vegetarian, for instance, or practise meditation or enjoy walking.
  • Give an indication of your likes and dislikes, but don't be negative or exclusive.
  • Be truthful, but try to be creative so that your profile catches the eye.
  • Don't try to give your life story. Leave that till you make contact with someone who wants to hear it!
  • Don't include any personal details that will enable you to be identified or contacted directly, such as your telephone number or personal e-mail address. Only divulge these details when you feel confident about doing so. If you do include emails, URLs or phone numbers we will ask you to remove them or remove them for you.
     

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You’ll need to have entered a minimum of 40 characters into the ‘About Me’ section for your profile to be showing on the site.

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These are little summaries or snippets of information to give others an idea about you and what you like or like to do. 

Examples could be:

  • walking in the countryside
  • my dog rufus
  • the sand between my toes
  • growing my own veggies
  • cycling and climbing

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If you are a free member you can upload up to 4 photos which will then be displayed on your profile.  Please read the specifications carefully before you upload.  Full members can upload up to 8 photos and these can be used for the message board and/or gallery.

You can order your photos by clicking and dragging them to a new location, the top photo will be your profile picture.

If any photos are deemed as inappropriate they will be removed from your profile.

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It’s probably best if you resize your photos prior to uploading them as if they have been taken on a modern camera they are probably very large in file size.

If you have a ‘Windows’ computer you can go to your start menu (bottom left) and type ‘paint’ in the search bar, when the paint program is shown click on it to open it.  Then go to file icon (the little icon to the left of the ‘home’ button > click open > find the photo that you want to use on your computer and press open.

Once you see the photo on screen press the ‘resize’ button and a new little window will appear called ‘Resize and Skew’, select the ‘Pixels’ check button and change the number in the ‘horizontal’ field to be around 1000.  If the number is less than 600 then you won’t be able to upload this photo.  Press ok.

Go back to the file icon (the little icon to the left of the ‘home’ button > click save as > and choose somewhere to save the file (you’ll need to remember where you put it so that you can then upload it to your profile) > press save.

You are now ready to upload your photo.

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Please contact us at info@naturalfriends.co.uk if you would like your profile to be removed from the site.  Please bear in mind that you will no longer be able to login or have access to any of the site features.  Also all previous messages, winks and activity will be lost and cannot be retrieved.

If you would like to join the site at a later date you will then need to re-enter all of your details and upload your photos again. 

When emailing please let us know your membership number and any feedback.  We can only delete the account if where a request has come from the email address stored in your account/profile which matches the membership number given.

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Safety

Internet Dating/Friendship can be as safe (if not safer!) than meeting people elsewhere (clubs, bars etc), if a few simple guidelines are followed. At Natural Friends you get to vet members before meeting them; this is something you can't do in a club!

Be careful what information you give out on the site. Do not give out personal details such as your full name, telephone number or email address until you have spent time chatting online, and feel completely comfortable with the other member.

Don't rush to meet members in real life. Get to know other members well before agreeing to meet them.

Consider arranging to talk on the phone before agreeing to meet up. Don't give your address to anyone you haven't already met in person and only then when you feel completely comfortable with them.

We would suggest if you do decide to meet someone, meet in a safe public place and tell a friend where you are going. Don't allow your emotions to get the better of you online. It's perfectly possible to become infatuated with someone and perhaps even feel that you are falling in love without ever having met a person. However you feel, take your time when you get around to meeting the person.

For more information on dating safely online, please read our Safety Tips and Privacy Policy.

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While we do not actively screen members, a valid e-mail address is required in order to become a join the site. This means that, should any member of the site be found harassing other members, we will have a means of contacting them, and a link to their identity. Should it become necessary, we can also use the member’s ISP to help us trace them.

Needless to say, such people will be permanently suspended from membership on this site. However, our service is otherwise confidential, and there is no need to worry about your privacy as long as your behaviour does not negatively affect other members.

It is not possible to do extensive background checks on members, and as a result we cannot take responsibility for any negative consequences arising from your use of this site. Please use your common sense and be careful about giving out personal information to people you meet on this site.

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We take our members safety very seriously and any member found to be conducting themselves in an inappropriate or offensive way on this site risks having their membership revoked.

When you view any members profile, below their details is a link - ‘Report inappropriate content/behaviour’, which when you click on will allow you to send us anonymously a message reporting a member for inappropriate behaviour or offensive content. You can of course email us at info@naturalfriends.co.uk with details of what the problem is if you would prefer.

You can also block a member so that they will no longer be able to send you messages or winks and you will not appear in any searches they perform. You can unblock a member at any time.

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Technical Issues

The website is housed on a secure server and holds a current secure server certificate (the closed padlock should be visible at the top of the website screen – in front of the url/website address). You should also note that the URL has the prefix 'https'. Access is restricted to bona fide members (using a membership number and password), the proprietors and authorised personnel such as webmasters.

Whilst every effort is made to ensure that information is not accessed by unauthorised persons, there is a risk of that and that risk lies with the user. It is the responsibility of each member to keep all login details safe and secure and not to divulge them to other people. You may not authorise others to use your membership, and you may not assign or otherwise transfer your account to any other person or entity.

If you have reason to believe that your account is no longer secure, you must notify Natural Friends promptly at info@naturalfriends.co.uk so that your password can be changed.

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If you encounter an error while using the site, please make a note of the following information and email it to info@naturalfriends.co.uk:

  • The page you were on before you saw the error.
  • What you were trying to do (send a message, view a photo, etc.) before you saw the error.
  • The error message that you received.

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It is very important that you log off each time you finish using Natural Friends so that nobody else can access your details after you have left the computer.

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Winks

First you’ll need to browse through the other members using the ‘member search’ , once you have found someone that you like the sound of you will see that underneath their profile pictures one of the options is to ‘wink’, if you click on this you will get a list of wink introductory sentences and icons to choose from.  Select which one you’d like to send and press ‘send wink’.

That’s it you’re done, hopefully you’ll receive a reply.

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A wink is a piece of introductory text and an associated icon that you can send to other members (if you are a full member).

They are nice little ice breakers if you are not sure what to write in a message.

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In this section...

 
 

It works...see our testimonials

Dear Natural Friends

I met many (well about twelve) Natural Friends early on in my membership and soon entered into a relationship with one of them. We are shortly going to live together and I would be grageful if you will delete my entry from your records.

You may be interested to know that I also encouraged my ex-wife to join (we are still friends). She has found a new partner and is planning to get married next year through one of her contacts. In turn, her new fiance encouraged his ex-wife to join and she also had successful introductions. It all seems quite incestuous!

Yours sincerely,

John

 
 

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