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Privacy & Cookies

Privacy Policy

Privacy Statement

At Natural Friends Ltd, hereby known as 'the Company', we have created this Privacy Statement to demonstrate our commitment to protecting your privacy and to inform you about how we handle your personal information.

This Privacy Statement only applies to transactions and activities in which you engage, and data gathered on the Company’s website, hereby known as ‘the Site’, and any other partner website to whom we may link, but does not apply to any other website or offline point of contact between the Company, or any other company, and consumers.

This is a legal document, which sets out how the Company handles and stores data that identifies you. You should read it in conjunction with our Terms of use and Safety Tips, of which this Privacy Statement forms part. Please review this Privacy Statement periodically as we will modify it from time to time. Each time you visit the Site and provide us with information, by doing so you are accepting the practices described in this Privacy Statement at that time.

Please be aware that Natural Friends Ltd is not responsible for the privacy practices of other websites. We encourage our users to be aware that when they leave our Site they read the privacy statements of each and every website that collects personally identifiable information. This Privacy Statement refers solely to information collected by our website.

Data Protection

All information obtained from our members is treated in the strictest confidence and held in accordance with the Data Protection Acts 1988 and 2003. Natural Friends Ltd is registered with the UK Registrar of Data Protection under number ZA005949.

Your IP Address

Like most E-commerce Websites, each time you visit the Site, we automatically collect your IP Address on the web page from which you came. In order to administer and optimise the Site for you and to diagnose problems with the Site, we use your IP Address to help identify you and to gather broad demographic information about you.

Information we collect from you

Natural Friends Ltd only requests information that it is necessary in order for us to fulfil our obligations to you in providing the service for which you have subscribed and providing introductions to other interested members. We require visitors to the Site, that register as a member, to provide us contact information (including their name, phone and email address) and demographic information (like their age, height, postcode) to become a member. We then use this information to contact the member when necessary for support or to respond to their emails. In this way, to protect your privacy, the Company acts as a gateway for all messages, so your email address is never revealed and other members can only see the member name you have chosen. Thus, this is a private email system, which allows you to communicate without having to give your email address to others. The personal profiles that are posted on the Site are available to all visitors to the Site and not just members.

We ask that you do not enter personal information or financial information in your "Profile" (for example, don’t use your address as your member name, or include your name or address in your "About You" section) because if you do then it may be posted publicly on the Site and the information will then be treated as "demographic information" that is "Public Information".

Information other Sites collect from you

On the Site, we may place links to other websites operated by other parties, which we consider being of interest to our members. When you click on these links and visit other websites, regardless of whether or not they contain our brand-name, or other references to us, you need to be aware that we do not control these websites or their businesses, and this Privacy Policy does not apply to these websites. Hence, they may collect other information from you and we encourage you to review their individual Privacy Policies.

How do we use your Personal Information?

Information we collect from you on registration and during your membership of the Site is only used for administrative purposes and to provide you with the Natural Friends Ltd dating and friendship service. By submitting this information you are expressly agreeing to us processing that information in accordance with this Privacy Statement. Please remember that due to the nature of the membership of the Site, any information that is disclosed to the Company can become public information except in the case of the guarantees of privacy set out below in relation to payment.

We use the information provided by you in order to offer you the service for which you have subscribed. We use your email information and other personal information to operate this Site efficiently and to contact you in relation to your transactions, to forward messages to/from you and to/from other members, and to inform you of what is happening on the Site.

Disclosure of Your Personal Information

The Company does not divulge any personal information to any other person or party unless previous consent has been given. Please note all or parts of your profile and/or username may be used on our social media pages for marketing purposes.

We will not sell, lend, hire or use for any purpose, other than as part of our dating and friendship website, members’ personal details (e.g. addresses, telephone number, email addresses).

The Company does not disclose, give, sell or transfer any information about its visitors or members for commercial reasons.

Nor will the Company disclose your private data to third parties without your consent, except to provide certain statistical information on a bulk basis, which will not identify you personally as an individual. By ticking the "I Agree to the Terms and Conditions " check box when you join as a member, you give your unconditional consent to the Company disclosing your personal  information as mentioned above.

The Company does not send out unsolicited marketing materials.

Data Security

Our website has security measures in place to protect against the loss, misuse and alteration of the information under our control and in order to comply with the provisions of the Data Protection Acts 1988 and 2003. All data is stored on highly protected databases, which are amongst the best software available today for secure software transactions. However, visitors should note that while the Company makes all reasonable efforts to protect subscribers’ privacy, subscribers should be aware that information disclosed while connected to the Internet is transferred to the Company servers over a publicly available telecommunications network. The Company cannot be held responsible, and accepts no liability, for unauthorised access to the public network beyond its reasonable control and all information provided by subscribers is done entirely at the subscribers’ own risk.

Does Natural Friends Ltd monitor online behaviour?

Our members communicate with each other through email, and our message board. While we do not, as a rule, moderate or monitor members' private exchanges, we reserve the right to do so. Members’ submissions that appear on the public area of the Site can be moderated and, if necessary, we reserve the right to edit, delete/remove or not to use any communication on a public area of the Site.

Correct/Update your information

It is important that your personal information (including email address) is accurate and uptodate. You can access, change or update all your personal information online (including your email address) by logging in as a member, and clicking on "Edit Profile". You can also cancel your membership at any time by sending an email request to info@naturalfriends.co.uk including your Membership Number On cancellation all personal data held by the Company in relation to your account will be purged from our servers and disposed of securely in accordance with the requirements of the Data Protection Acts 1988 and 2003.

Payment Security

No one at Natural Friends has access to your bank or card details, as we do not store such information. No debit/credit card numbers are stored on our servers as we use a third party - Sage Pay (www.sagepay.co.uk) - to securely verify and process your payment.

Sale of Business

If the Company assigns, sells or transfers the Site of which you are a user, or if the Company proposes doing so, your Private Data may be disclosed to any actual or potential purchaser or other assignee and transferred to it on the acquisition of the Site. You will be notified in the event of any such transfer.

Apart from the occasions mentioned above, the Company would not disclose any information about you to any person unless it is required to do so by any applicable law or regulation.

Cookie Policy

This website uses small harmless files called “Cookies” to improve your experience, and to help us learn about how visitors use our website.  These are the cookies we use, and why: -

PHP session cookie
This is a single cookie, which is created when you arrive at www.naturalfriends.co,uk.  It records no information about you, your computer or your web browser, so you remain completely anonymous.  The cookie helps your visit to run smoothly – for example, by remembering which pages you have recently viewed so you can go back to them.  This cookie is used for nothing more, and as soon as you close your web browser, the cookie is immediately destroyed.

Google Analytics cookies
This site uses four cookies, which relate to Google Analytics (named _utma, _utmb, _utmc, and _utmz).  Google Analytics helps us to see how many visits our website receives and which pages are of most interest to visitors.  These cookies do not record any personal information, so you remain entirely anonymous.  The cookies are completely harmless, and remain on your computer after you close your browser only so we can know if you visit the Natural Friends website again: they are used for no other purpose.  You can find out more about Google Analytics and these cookies by following this link to the Google Developers website.

You can find out more information about cookies by visiting www.allaboutcookies.org.

If you wish to disable the cookies used by our website, you can do so by changing the privacy settings in your web browser: you should find a section there relating to cookies.  You should be able to choose to disable all cookies from all websites, or specifically the cookies for the Natural Friends website.

Contacting Us

If you have any questions about this Privacy Statement, Cookie Policy or the practices of our Site or your dealings with this website, you can contact Natural Friends Ltd via post at 1 Thorn Villas, Combeinteignhead, Newton Abbot, Devon, TQ12 4RD, or clicking on the Contact Us button or by emailing us at info@naturalfriends.co.uk